We understand that privacy and security is extremely important to both Packaging Supplies Direct and our customers. The following policy will provide you with the knowledge on what procedures we have implemented to keep your personal information secure and what we plan to do with the personal information we have in our possession about you.
This policy applies to anyone who purchases products or services that our ordered over the phone, online or anyone who has interacted with us on social media.
What type of information do we collect?
Packaging Supplies Direct will collect the information about you which you voluntarily provide us during online registration and placing an order for products or services which we provide. The information we collect is as follows;
• Your contact details such as, name, address, telephone number, email address, bank account and payment card details.
• Information about the previous services that we have provided to you to monitor the way you use our products and services.
• Your account login details, including your username and your desired password.
How we use your information
Packaging Supplies Direct uses the information held about you in the following ways:
• To set up and administer your account on our system and website, to ensure that your orders can be processed with ease and to ensure all goods are delivered to correct specified delivery address.
• To take payment from you or to provide you with a refund.
• To help answer any queries or issues you may have.
• To provide you with up to date information based on the products or services that you have requested from us or any products that we assume may be of interested to you.
• To help us better understand more about our customers and the products they purchase to ensure that we can always provide relevant products to meet a wide variety of needs & requirements by doing this we are able to provide a better service for our customers.
• To help us ensure that our customers are genuine and to prevent fraud.
KEEPING YOU INFORMED ABOUT OUR PRODUCTS AND SERVICES
We would like to keep you updated with information about products and services that maybe of interest to you. If you have consented to receive marketing we may contact you through the post, by email, online and using social media. You may opt out later.
You hold the right at any given time to stop us from contacting you regarding marketing. We won’t send you marketing material if you have requested for us not to do so, but we may still need to occasionally send service related messages. If you no longer wish to be contacted for marketing purposes, please send an email to: Sales@packagingsupplies.direct
YOUR RIGHTS & ACCESS TO INFORMATION
You have the right to access the personal information that we hold about you. This process is called a ‘Subject Access Request’. Any access request may be subject to a fee of £10 to meet the costs in providing you with the information we hold about you. Before providing personal information to you or another individual on your behalf, we may ask for proof of identity and sufficient amount of information which include your interactions with us. This will help us locate your personal information and ensure that the correct individual is asking for the information.
If any of the personal information we hold is incorrect or outdated, you may ask us to rectify this over the phone or email.
HOW LONG DO WE KEEP YOUR INFORMATION FOR?